Maximizing Operational Efficiency Using Property Insurance Outsourcing


Fundamentals of Property Insurance

Property insurance provides protection against most of the risks associated with property ownership. These risks include fire, theft and weather damage. The assurance that is offered includes fire insurance, flood insurance, earthquake insurance, home insurance, and boiler insurance. The property in question can be insured either as open perils or named perils. For named perils it is required that the actual cause of loss is listed on the policy of assurance and the more common perils in this category are loss or damage due to fire, lightning, explosion and theft. Open perils, however, cover all the causes of loss that are not specifically excluded in the policy. Those events that are excluded in open perils policies are earthquakes, floods, nuclear incidents, war and acts of terrorism. Many insurers see the value in property assurance outsourcing as it improves the operational efficiency of the business.

Focus on Core Competencies

Property insurance outsourcing provides the client with a wealth of knowledge and expertise and at lower costs. By using property assurance outsourcing services, assurance companies can maintain a consistency in their core competencies. In order to maintain necessary but peripheral functions from taking up a company’s time and resources, insurance companies now have access to the services provided by property insurance outsourcing agencies.

Efficiency in Property Insurance Claims Processing

There has to be a good reason for a property assurance claim. A property assurance claim is a legal document and is a formal request for assistance from an assurance company after suffering from damages caused by an incident covered by the policy. Insurance claims clerks can assess and evaluate these requests to determine their validity. A property insurance outsourcing agency will be able to provide assurance claims clerks who have extensive knowledge of the terms and conditions of a policy to accurately review a property assurance claim. To enhance the property assurance claims service the agency can also offer to assist in detail recording and evidence management. Furthermore, the property outsourcing providers can gather the policyholder’s product information, provide signature capture and payment processing services that help to make the property insurance claims adjuster’s job much easier.

Expert Property Insurance Services

There are a variety of services provided by property insurance outsourcing agencies, which are normally staffed with 500 LOMA-certified insurance processing specialists. These services include rating engines, fraud management systems, claims management and administration framework, and BI for Property and Casualty (P&C) policy services, as well as portal consolidation. Other services that can be offered through property insurance outsourcing include those that allow for accelerating project execution and delivery experience, and methodologies. Highly qualified staff in property outsourcing agencies can also offers back-office support. The support functions offered are billing and payment processing policy, administration over the Internet, and customer service, as well as compliance and reporting.

Property Insurance outsourcing services can be customized to the individual needs of the client. There is the need for expertise to decipher the many legal documents and claims procedures to ensure efficient service, and, most importantly, a satisfied customer. Using an outsourcing agency will provide cost benefits and reduce time wastage to the benefit of the client.


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